At ASHAS, we want you to love every purchase. If something isn’t right, we’re here to help with easy returns and exchanges.

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1. Return Window

• You can request a return within 15 days from the date of delivery.

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2. Eligibility for Returns

To qualify for a return, the item must be:

• Unused and unworn

• Unwashed and undamaged

• In its original packaging

• With all tags attached

Items not meeting these conditions may not be accepted.

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3. Non-Returnable Items

Certain items may not be eligible for returns:

• Innerwear or hygiene-related products (if applicable)

• Items marked as Final Sale or Non-returnable

• Accessories with hygiene concerns (if applicable)

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4. Exchanges

• We offer easy size and product exchanges within the 15-day window.

• Exchanges depend on stock availability.

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5. Return Process

1. Email us at help@ashas.in with your order number and reason for return.

2. Our team will review your request and provide return instructions.

3. Once we receive and inspect the item, we will process your refund or exchange.

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6. Return Shipping Charges

• Return shipping charges may apply depending on your location and the reason for return.

• Exchanges for size issues may be offered with minimal or no cost.

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7. Refund Process

• Once your returned item is approved, your refund will be issued to your original payment method.

• Refunds typically take 5–7 working days to reflect in your account, depending on your bank or payment provider.

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8. Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item:

• Email us at help@ashas.in within 48 hours of delivery.

• We will arrange a replacement or process a return at no extra cost.

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9. Order Cancellation

• Orders can be cancelled before they are shipped.

• Once shipped, cancellations are not possible, but you may request a return after delivery.

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10. Contact Information

For all return or refund queries, please contact:
📩 help@ashas.in