Frequently Asked Questions (FAQs)

1. When will my order be shipped?

We ship all orders within 2 working days. Once shipped, you will receive tracking details via email/SMS.

2. How long does delivery take?

Delivery time varies by location, but most orders arrive within 3–7 working days after dispatch.

3. Do you offer returns or exchanges?

Yes! We offer a 15-day return and exchange window from the date of delivery.

4. How do I place a return or exchange request?

You can contact us at help@ashas.in or submit a request through the Returns section on our website. Our team will guide you through the process.

5. What conditions are required for returns?

Items must be unused, unworn, unwashed, and in their original packaging with all tags intact.

6. Are there any items not eligible for return?

Certain items like innerwear or clearance sale items may not be eligible. Eligibility will be mentioned on the product page if applicable.

7. Do I have to pay for return shipping?

Return shipping charges may apply depending on the region and reason for return. Exchanges for size issues are usually processed at minimal or no cost.

8. Can I cancel my order?

You can cancel your order before it is shipped. Once dispatched, cancellation is no longer possible, but you can request a return after delivery.

9. What if I receive a damaged or wrong product?

We sincerely apologize! Please contact us at help@ashas.in within 48 hours of delivery, and we will replace or resolve the issue immediately.

10. Do you offer Cash on Delivery (COD)?

If you offer COD, answer:
Yes, COD is available across India.
If not:
Currently, COD is not available. We offer secure prepaid payment options.

11. How can I contact customer support?

You can reach us anytime at help@ashas.in. Our team is happy to assist!